Coinloom Terms of Use

In short

Coinloom helps you record and understand your own money. It never moves, holds or lends money.
It is not financial, tax, legal or investment advice, and we are not registered with SEBI. Numbers are estimates from what you enter.
You must be 18 or older. You are responsible for what you enter and for the people you invite.
Pro and Family are sold and billed by Google Play, the App Store or the Microsoft Store. Their refund rules apply. Cancel in the store.
Your rights as a consumer under Indian law stay with you. Questions: support@nvexis.com.

1. Who we are and what these terms cover

These Terms of Use ("Terms") are an agreement between you and J JAI AKASH, a sole proprietor trading as NVEXIS, Tiruttani, Tamil Nadu, India ("we", "us"). They cover the Coinloom apps, the website https://coinloom.nvexis.com, and everything we offer through them ("Coinloom").

By creating an account, or by using Coinloom, you agree to these Terms, the Privacy Policy, the Subscriptions and refunds page and the Community Rules. Together they are the whole agreement between you and us about Coinloom. If you do not agree, do not use Coinloom.

2. Who can use Coinloom

You must be 18 or older and able to make a binding contract under Indian law. Coinloom is not for children.
At launch Coinloom is offered in India. We may offer it in other countries later.
One person, one account. Give true information, keep your password secret, and tell us at once at support@nvexis.com if you think someone else used your account.
You may not use Coinloom if we closed your account before for breaking these Terms, unless we agree.

3. What Coinloom is, and what it is not

Coinloom is a record-keeping and education tool. It helps you write down, organise and understand your own income, spending, bills, goals, debts and investments, alone or with your household.

Coinloom does not move money. It is not a bank, a wallet, a payment service, a lender, a broker, a chit fund, an insurer or a money-transfer service. No money passes through Coinloom.
Coinloom is not advice. Nothing in Coinloom (numbers, scores, "safe to spend", forecasts, the retirement (FIRE) planner, the tax-limit tracker, the debt planner, chit-fund figures, lessons or AI answers) is financial, tax, legal, accounting, insurance or investment advice, or a recommendation to buy, sell or hold anything.
We are not registered with SEBI as an investment adviser or research analyst, and we do not recommend any security, fund, insurance policy, loan or other product.
Numbers are estimates. They come from what you enter and from assumptions (such as returns, inflation and tax limits) that you can see and change. They can be incomplete or wrong, and real life is different. Returns are never guaranteed.
For important decisions, check with a qualified professional (a chartered accountant, a SEBI-registered investment adviser or a lawyer).

4. Your responsibilities

Accuracy. You are responsible for what you enter and for checking the numbers that matter to you. If a number looks wrong, please tell us (support@nvexis.com); we treat wrong numbers as urgent.
Your device. Keep your device, password and app-lock PIN safe. Anyone with your unlocked device and signed-in app can see your records.
Lawful use. Use Coinloom only for lawful purposes. Do not use it to hide money from the law, to launder money, to evade tax, or to keep records of anything illegal.
Other people's details. If you type another person's name or details (for example in udhaar, a chit fund or a shared pot), you must have a good reason and their permission where needed, and enter only what you need.
Your backup. We work hard to keep your data safe, but please keep your own copy too: Settings > Account and privacy > Download all my data.

5. Households, shared pots, settle-up and circles

Households. A household shares its records with the people the owner invites. Owners decide who joins and each person's role (owner, editor, viewer). Invite only people you trust, and tell them what they will see. Members see everything in that household (not each other's personal spaces).
The owner is responsible for managing members. If a member leaves or deletes their account, shared bookkeeping stays with the household as the Privacy Policy explains.
Shared pots and settle-up only record what members type in. Coinloom does not hold, check, transfer or guarantee any money. A deposit "confirmed" in Coinloom means another member tapped "confirm", not that money really moved.
Disputes between members (about who paid whom, how much is owed, or who may see what) are between those members. We may help where we reasonably can, for example by explaining what the records show, but we are not a party to the dispute and we do not decide it.
Circles are friendly challenges that show points, active days and streaks, never money amounts. Points, badges, levels, streaks and XP are for fun. They have no money value and cannot be exchanged, sold or transferred. Marking a "no-spend day" is on your honour.

6. AI features (Money Coach and receipt scan)

They are Pro features, used only after you give permission in the app.
AI can be wrong, incomplete or out of date, and it may misread a receipt. Check every AI answer and every scanned amount before you rely on it. Do not use AI answers to make money, tax, legal or investment decisions.
The Coach gives general education only. It does not tell you what to do with your own tax return or which investment products to buy, sell, hold or split your money between. Every answer is marked as AI-generated. No person reviews AI answers before you see them.
Limits: at launch, 30 Coach questions and 20 receipt scans a month on Pro or Family. We may change these limits, or pause or switch off the AI features for safety, cost or legal reasons. If we lower them during a period you have already paid for, we will tell you in the app.

7. Polls, votes and news in the app

We may show optional polls, feature votes and short news cards about Coinloom, and a list of other NVEXIS apps under Settings > More from NVEXIS. You never have to answer, and answering never gives you a reward. You can turn polls off in Settings. The Privacy Policy explains what is stored.

8. Plans, free trial and payment

Free, Pro and Family. The app and the website show what each plan includes. Prices and the rules for the Family plan are on the Subscriptions and refunds page.
14-day free trial. New accounts get Pro free for 14 days. No card is asked for. It ends by itself and your account moves to Free. Nothing is charged. One trial per person and per device.
The app stores sell and bill subscriptions (Google Play, the Apple App Store, the Microsoft Store), under their own terms. The store shows you the final price, with taxes, before you pay. Subscriptions renew automatically until you cancel them in the store. Cancellations and refunds are handled by the store, under the store's rules. We never see your card or bank details, and we cannot refund a store payment ourselves.
Price changes. We may change prices. A new price never applies to a period you have already paid for. The store tells you before a higher price applies, and where the store requires it, you must agree first. You can cancel before the new price applies.
Family plan. One person pays and every member of the one household the plan covers gets Pro (up to 8 members). If the payer stops paying, nobody is removed and nothing is deleted; after a 30-day notice, Pro screens lock and everyone returns to Free.
What a downgrade means. If Pro or Family ends (cancelled, refunded, unpaid or the trial ends), Pro screens lock. Your data stays and the Free features keep working.
Referral rewards (free Pro months for inviting friends) follow the rules in the app and on the Subscriptions and refunds page. They have no cash value, are capped at 12 months a year, and cannot be sold or transferred.

9. Fair use: what you must not do

You must not:

break the law, or the rights of others (including their privacy or intellectual property);
break the Community Rules (no harassment, threats, hateful or sexual content, or other people's private data in shared spaces);
try to see or change data that is not yours, test our security without our written permission, or get around limits (such as AI limits, plan checks or the device check);
copy, scrape, crawl or harvest Coinloom or its data with bots or scripts;
copy, decompile, reverse-engineer or modify the app, except where the law allows it and cannot be limited by contract;
overload, attack or interfere with Coinloom (for example with malware or a denial-of-service attack);
make fake or extra accounts, refer yourself, farm referrals with shared devices, buy or sell codes or rewards, or abuse free trials;
sell, rent or resell access to Coinloom, or use it to offer a service to others, without our written permission;
pretend to be someone else or to speak for NVEXIS.

10. What we can do if the rules are broken

If we reasonably believe you broke these Terms, the Community Rules or the law, or put other users or Coinloom at risk, we may (depending on how serious it is): warn you; remove the content; hold back or take back trials or rewards gained by abuse; limit features; or suspend or close your account. We will tell you why, unless the law or the safety of others prevents it. If you think we got it wrong, write to support@nvexis.com and we will look again. Where we close an account for a reason other than serious abuse or a legal order, we give you a chance to download your data first.

11. Intellectual property and your licence

Ours. Coinloom, NVEXIS, the Coinloom name and logo, the design, texts, lessons and code belong to J JAI AKASH (NVEXIS) or to people who licensed them to us. Open-source parts keep their own licences.
Your licence. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own (and your household's) money records, under these Terms and the store's terms.
Your data is yours. You keep all rights in what you enter. You allow us to store, copy, process and show it only to run Coinloom for you and the people you share it with, as the Privacy Policy says.
Feedback. If you send us ideas or suggestions, we may use them freely to improve Coinloom without paying you. We will not publish your name or your message without your permission.

12. Other companies' services

Coinloom uses and links to services of other companies, such as the app stores, Google and Apple sign-in, Supabase, Resend, Cloudflare, Anthropic, RevenueCat, the exchange-rate services and (if you connect it) Zerodha. Their own terms apply to their services. We choose them with care but we do not control them and are not responsible for their acts, faults or outages, except where the law makes us responsible for a processor we use.

13. Availability and changes to Coinloom

We work to keep Coinloom running, correct and safe, but we do not promise that it will always be available, error-free, uninterrupted or free of wrong numbers. We may pause it for maintenance, security or reasons outside our control (such as a provider outage, a power or internet failure, or a government order).
We may add, change or remove features. We will not remove a paid feature during a period you have already paid for without giving you a fair alternative or helping you get a pro-rata refund where the store allows.
If we decide to close Coinloom, we will tell you in the app and by email at least 30 days before, keep Pro working until the end of any period already paid for (or help you get a pro-rata refund where the store allows), and keep "Download all my data" working until the end of that notice.

14. Warranties

We provide Coinloom with reasonable skill and care. To the extent the law allows, we give no other promise, and in particular no promise that Coinloom will meet every need you have, or that its estimates or AI answers are right for your situation. Nothing in these Terms takes away a right you have as a consumer under the Consumer Protection Act, 2019, or any other right the law does not allow us to remove.

15. Limits on our liability

What we never limit. Nothing in these Terms limits or excludes our liability for fraud, for wilful misconduct, for death or personal injury caused by our negligence, or for anything else the law does not allow us to limit or exclude, and nothing stops you from approaching a consumer commission.
What we are not responsible for. To the extent the law allows, we are not liable for: decisions you make using Coinloom's estimates, lessons or AI answers; losses caused by records you or your household entered wrongly; anything another household or circle member does; losses caused by someone using your device, password or PIN; or indirect or consequential losses (such as lost profits, lost opportunities or lost interest) that were not a foreseeable result of our breach.
The cap. Subject to point 1, our total liability to you for all claims about Coinloom is limited to the total amount you paid for Coinloom in the 12 months before the event that caused the claim, plus Rs 100.
These limits apply only as far as the law allows. If a court or consumer commission decides that a limit cannot apply, the rest still does.

16. Indemnity

If you break these Terms or the law while using Coinloom (for example by entering another person's data without the right to, or by misusing a household or circle), and a third person makes a claim against us because of that, you agree to cover our reasonable losses and costs of that claim. This does not apply to anything we caused, and it never limits your rights as a consumer.

17. Ending the agreement

You can stop using Coinloom at any time and delete your account in Settings > Account and privacy (or at https://coinloom.nvexis.com/delete-account). Cancel any store subscription in the store first; deleting the account does not cancel it.
We can end this agreement under section 10, or under section 13 if we close Coinloom.
After the end, sections 3, 11 (feedback), 14, 15, 16, 19 and 20 still apply.

18. Changes to these Terms

We may change these Terms, for example because of new features, new laws or store rules. We change the version number and date below. For an important change we show a notice in the app at least 15 days before it applies (sooner only if a law or a security problem needs it). If you do not agree, you can stop using Coinloom, cancel your subscription in the store and delete your account before the change applies. If you keep using Coinloom after the date, the new Terms apply. A change never takes away something you have already paid for during that period.

19. Law, disputes and complaints

First, talk to us. Most problems can be solved quickly. Write to support@nvexis.com. We confirm we received it within 24 hours and try to solve it within 30 days. The Grievance Officer is J JAI AKASH (support@nvexis.com).
Law. These Terms are governed by the laws of India.
Courts. Subject to the next point, the courts at Thiruvallur district, Tamil Nadu, have jurisdiction over any dispute about Coinloom.
Your consumer rights stay. Nothing here stops you from filing a complaint before a consumer commission where the Consumer Protection Act, 2019 allows (for example where you live or work), or from using the National Consumer Helpline (dial 1915), or from complaining to the Data Protection Board of India about your personal data.
Nothing in these Terms shortens the time the law gives you to bring a claim.

20. General

Notices. We send notices to the email of your account or show them in the app. You send notices to support@nvexis.com. For a formal legal notice by post, ask us at that address for our postal address.
If one part is invalid, the rest still applies, and the invalid part is replaced by valid wording as close as possible to what was meant.
No waiver. If we do not enforce a right at once, we can still enforce it later.
Transfer. You may not transfer your account or these Terms. We may transfer this agreement to a business that takes over Coinloom (for example a company or LLP that J JAI AKASH sets up for NVEXIS). Your rights under these Terms and the Privacy Policy stay the same, and we will tell you in the app beforehand.
Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, but we will try to limit their effect and tell you.
Language. If a translation of these Terms differs from the English, the English applies.

21. Contact

J JAI AKASH, trading as NVEXIS · Tiruttani, Tamil Nadu, India · support@nvexis.com

Version 1.0, effective 18 October 2026.