Subscriptions, free trial and refunds

In short

1. Coinloom Free stays free. Pro and Family are paid plans, monthly or yearly.
2. New accounts get 14 days of Pro free. No card is asked for, and nothing is charged when it ends.
3. You buy, renew, cancel and get refunds through the store you paid in: Google Play, the App Store or the Microsoft Store.
4. If a paid plan ends, Pro screens lock but your data stays.
5. Need help? Write to support@nvexis.com and we will point you to the right place.

1. The plans

The app and the website show the current list. A feature never disappears from a period you have already paid for.

2. Prices

These are our list prices. The price you pay is the one the store shows you at checkout, in your currency, with any taxes.

Coinloom launches in India first; the other prices apply when Coinloom is offered there.

Taxes. The store adds or includes taxes such as GST according to where you live, and shows them before you pay.

3. The 14-day free trial

• Every new account gets 14 days of Pro, free. It starts the first time you open the app after signing up, and the app tells you when it ends.
• No card is asked for. The trial ends by itself and your account moves to Free. Nothing is charged and nothing is deleted.
• One trial per person and per device.

4. How you pay

You buy only through the store on your device: Google Play (Android), the App Store (iPhone and iPad) or the Microsoft Store (Windows). The store takes the payment under its own terms. We never see or keep your card or bank details, and our website has no checkout.

5. Renewal and cancelling

• Monthly and yearly plans renew automatically at the end of each period until you cancel, at the price the store showed you.
• Cancel any time in the store's subscription settings. You keep Pro until the end of the period you already paid for.
  • Google Play: Play Store app > your profile picture > Payments and subscriptions > Subscriptions > Coinloom > Cancel subscription. Help: https://support.google.com/googleplay/answer/7018481
  • App Store: Settings > your name > Subscriptions > Coinloom > Cancel Subscription. Help: https://support.apple.com/en-us/118428
  • Microsoft Store: sign in at your Microsoft account > Services and subscriptions > Coinloom > Manage > Cancel. Help: https://support.microsoft.com/accounts-billing/request-a-return-exchange-or-refund-for-microsoft-products
• Deleting your Coinloom account does not cancel a store subscription. Cancel it in the store first.
• If a payment fails, the store tries again. While it does, Pro keeps working for a grace period (up to 7 days, as the store allows). If the payment still fails, Pro switches off.

6. Refunds

Refunds are decided and paid by the store that took your payment, under its rules. We cannot refund a store payment ourselves.

• Google Play: request a refund through Google Play's refund page https://support.google.com/googleplay/answer/2479637. Google's rules and time limits apply.
• App Store: request at https://reportaproblem.apple.com ("Request a refund"). Apple decides. Help: https://support.apple.com/en-us/118223
• Microsoft Store: open your order history, choose the item and "Request a refund". Microsoft decides. Help: https://support.microsoft.com/accounts-billing/request-a-return-exchange-or-refund-for-microsoft-products
• Not sure where you paid, or the store refused and you think that is unfair? Write to support@nvexis.com. We will tell you where you paid and, where the store lets developers help, support your request. If Coinloom did not work as promised during your paid period, tell us: we will try to fix it and, where the store allows, help you get a refund.
• Your rights as a consumer under the Consumer Protection Act, 2019 (and other laws that apply to you) are not affected by this page.

7. What happens when a paid plan ends

When a plan ends (you cancel and the period runs out, the store refunds you, a payment fails, or the trial ends):

• Pro screens lock and you see the Free views.
• Your data stays. Nothing you entered is deleted.
• If you buy again later, everything comes back.
• If the store refunds a payment, Pro switches off when the store tells us.

8. Family plan rules

1. One person pays. Every member of one household gets Pro while the plan is active. By default this is the payer's first shared household; the payer can choose another one and switch once every 30 days.
2. Up to 8 members per household, the same on Free, Pro and Family.
3. Pro is personal. If a member buys their own Pro, only that person sees Pro views (in every household they belong to). Pro cannot be lent.
4. If the payer stops paying (cancels, gets a refund, or a payment fails): nobody is removed and nothing is deleted. Everyone keeps Pro for a 30-day notice period, then Pro screens lock and everyone sees the Free views.
5. While the plan is active, the payer cannot be removed from the covered household and cannot leave it. A household always keeps at least one owner.
6. Family quests (shared challenges) can be started only while the Family plan is active.

9. Referral months (free Pro time)

• Invite friends with your code. A friend counts when they verify their email, pass our device check and log entries on at least 5 different days.
• Rewards: 3 friends = 1 free month, 10 = 3 months, 25 = 6 months, 50 = 12 months (you get the value of the highest level reached, not the sum). At most 12 free months a year.
• Free months wait until any paid plan ends, so they are never wasted.
• Free months are not a purchase: they have no cash value and cannot be refunded, sold or transferred. Months gained by fake accounts, self-referral or other abuse can be taken back (Terms, section 9).

10. Price changes

We may change prices. A new price never applies to a period you have already paid for. The store tells you before a higher price applies to your renewal and, where the store requires it, asks you to agree. If you do not want the new price, cancel before your next renewal.

11. Questions

support@nvexis.com. We confirm we received your message within 24 hours.

Version 1.0, effective 18 October 2026.